1. Advance Payments
At Dube False Ceiling, we require an advance payment to secure your installation date and procure the necessary materials. Refunds for advance payments are evaluated on a case-by-case basis. If no materials have been purchased and the installation schedule has not been impacted, a full refund may be issued minus any processing fees.
2. Refunds for Unused Materials
If excess materials were purchased on your behalf and remain unused at the end of the project in their original condition, we will refund the cost of these materials. Please note that custom-cut or damaged materials cannot be refunded.
3. Service Dissatisfaction
We take pride in our workmanship. If you are dissatisfied with the quality of the installation, please raise the concern immediately with our site supervisor or contact us within 2 days of project completion. We prioritize rectifying the issue at no additional labor cost. Direct refunds for completed services are generally not provided unless we are unable to rectify the documented defect.
4. Refund Processing Time
Approved refunds will be processed within 5-7 business days through the original payment method (bank transfer, UPI, etc.).
5. Contact Us for Refunds
To request a refund or discuss your payment concerns, please contact our support team at +91 79901 29865 or visit us at our Gandhinagar office.